Frequently Asked Questions

Frequently Asked Questions

Q: How long does it take to get my order?
A: Our store JUST opened. So we are hoping to get orders out fast. We think we can get orders out within 2 weeks. ALL of the other stores take MONTHS!

Q: What kind of silicone do you use?
A: We use the best silicone money can buy. The absolute highest quality silicone on the market.

Q: Is the prosthetic realistic?
A: Yes! It is very realistic. Not squishy or too firm. We have selected the most realistic firmness from the silicone vendor for our prosthetics.

Q: Is the packaging discreet?
A: Yes! We use USPS Priority shipping and we use their bubble wrap flat rate envelopes. We wrap the prosthetic up in TWO LAYERS of bubbles so you for sure cannot tell what is in there!

Q: Do I get a tracking number with my order?
A: Yes! You will be emailed a tracking number when your order is shipped.

Q: What is your return policy?
A: If we made a mistake and sent you the wrong color or wrong item, we will take it back. But you must NOT open the plastic bag the prosthetic comes in. Otherwise NO RETURNS due to the nature of the product. Being a medical urinary device that you pee through.

Q: How do I clean the prosthetic?
A: Dish soap works fine! Any kind of hand washing dish soap will clean it properly. You can even put it in the DISHWASHER with your dishes! Not even kidding!

Q: Can I swim with my prosthetic on?
A: The short answer is yes. Chlorine will NOT harm the silicone. I would be more worried about my prosthetic falling out of the harness or my shorts though while swimming.

Q: Can I glue the prosthetic to my body?
A: NO! DO NOT DO THAT! WE HIGHLY RECOMMEND you do NOT glue ANYTHING to your body!

Q: What kind of lube can I use with this prosthetic?
A: We recommend using Coconut Oil. There is no telling what different chemicals are in different lubes and how they will interact with the silicone.

Q: How do I contact Customer Support?
A: CLICK HERE or go to www.ftmtransguys.com/support and fill out a trouble ticket! We should respond within 1 business day.

Q: What if I have a question that is not listed here?
A: CLICK HERE or go to www.ftmtransguys.com/support and fill out a trouble ticket! We should respond within 1 business day.

CLICK HERE to get back to the store!


The Answers to Our Most Frequently Asked Questions About Buying ...

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